Shipping Time: Orders are usually shipped within a few days but occasionally they may take up to a week. If it has been longer than one week since your purchase date and you have not heard from me, please send me an email at oliver@oliverhibert.com

Shipping Methods: Most orders are shipped with the United States Postal Service (USPS) Please note that the shipping carrier and service may vary based on your location and the items you purchase. If you need to update your shipping address after purchase, reply to your confirmation email with your update or send me an email to update.

 
Shipping Destinations: I currently offer to ship everywhere applicable. If you have a question about your specific location, please contact me directly and I will do my best to accommodate your request or provide alternative solutions.

Multiple Packages: If your order consists of multiple items, they might need to be shipped separately. You will receive an email for each package sent to you including the tracking information.

Tracking and Confirmation: For all orders, I provide tracking information, which will be sent to the email address you provided during checkout. This allows you to stay updated on the progress of your shipment and estimated delivery date. Don't forget to check your spam/junk folder, just in case the email ends up there.

Customs and Import Taxes: Please be aware that any customs duties, taxes, or import fees imposed by your country's customs office are the responsibility of the buyer. These charges are not included in the item price or shipping cost and may vary based on your country's regulations.

 
Lost or Damaged Shipments: While I take great care in packaging and shipping your items, unforeseen incidents can occur during transit. If your shipment arrives damaged, please contact me immediately with detailed photographs of the damaged package and item. I will work with you and the shipping carrier to resolve the issue promptly. In the case of lost shipments, I will initiate an investigation with the shipping carrier and keep you informed throughout the process.

Returns and Exchanges: I handle returns and exchanges on a case-by-case basis. If you have any concerns about your order, please contact me within 2 days of receiving the item. I will do my best to address your concerns and find a satisfactory solution.

 

BILLING INFO: Please note that transactions from this site will appear as ‘Haunted Rainbow’ on your billing statement.

Thanks for shopping on OliverHibert.com
Stay Magic!